Quote, Delivery & Service Policies

1. Choose products from the catalog and add the items you want reviewed.
2. Send the quote request with your facility, quantity, and delivery details.
3. Our team reviews the request and confirms pricing, availability, lead time, and next steps.

If you know what your facility needs but not which model to choose, use the equipment help inquiry or contact the team. A quote is prepared after the requirements and product configuration are understood.

Catalog pricing may not be shown because the final amount can depend on model, configuration, quantity, delivery location, taxes, freight, installation, and current stock. Product availability and lead times are confirmed in writing for each request.

Delivery arrangements are coordinated per order and location. Before confirmation, discuss access restrictions, receiving hours, loading docks, liftgate needs, installation, temperature requirements, and any other handling instructions with the team.

The customer should provide an accurate delivery address and an authorized receiving contact. Any applicable delivery fees, taxes, insurance, and lead-time conditions will be stated in the relevant quote or order documents.

If you need to change or cancel a request, contact the team as soon as possible and include the quote or order reference. Whether a cancellation, return, replacement, or credit is available depends on the order status, product type, manufacturer terms, and applicable law.

Report delivery damage, missing items, or suspected product issues promptly with the reference number and supporting details. Do not return equipment or reagents until the team provides written instructions.

MS Medical Trading warrants that the equipment will be free from defects in materials and workmanship and will perform in accordance with its performance specifications. The equipment offered is covered by a one-year warranty on parts and labor.

Lifetime service and maintenance are provided free of charge for as long as the customer purchases reagents and consumables.

The warranty excludes damage caused by negligent acts of the user. The user is responsible for the cost of repairs and spare parts for such damage.

Warranty and post-warranty service shall be performed only by qualified and trained service engineers of MS Medical Trading.

Following complete installation, MS Medical Trading shall send one (1) applications specialist to the customer to provide initial on-site applications support for a continuous and uninterrupted period of four (4) consecutive days.

The chief medical technologist and medical technologists of the hospital or customer shall make themselves available during the initial on-site applications support from 8:00 AM to 5:00 PM daily.

MS Medical Trading shall also provide a one-time follow-up on-site applications support visit for a continuous and uninterrupted period of three (3) consecutive days. This visit may be requested by the hospital at any time, subject to the availability of an applications specialist.

Both the initial and follow-up on-site applications support are provided free of charge.

For a quote, delivery, product, or service concern, contact msmedicaltrading@gmail.com or call +63 925 707 1805. Include your request or order reference, facility name, and a concise description so the team can investigate and respond.